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FAQS

You asked, we answered

WHEN DO I TAKE THE "REKINDLE" BORIC ACID PILL?

Take it at the end of your menstrual cycle. You can take it (at least 18 hours before intercourse), or after intercourse. If you notice a shift in your pH balance due to a Yeast Infection or Bacterial Vaginosis (BV).

WHAT CAUSES VAGINAL DRYNESS?

Multiple factors can disrupt your ability to produce natural moisture and cause vaginal dryness like:

  • Menopause

  • Pregnancy

  • Breastfeeding

  • Depression

  • Excessive Stress

  • Smoking

  • Radiation

  • Hormone Therapy

  • Chemotherapy

  • Immune System Disorder

  • Hysterectomy

That's just to name a few.

CAN I USE THIGH GLIDE IN MORE PLACES THAN THE THIGHS?

You can use Thigh Glide in the following areas:

  • Inner Thighs

  • Under Butt Cuff

  • Top of Butt Crack

  • Under Breast

  • Under Arms (Where Skin Rubs)

WHAT SHOULD I DO IF I DO NOT RECEIVE MY ORDER?

1. File a Claim with USPS or your designated carrier.

2. File a Police Report.

3. Wait for USPS (or designated carrier) investigation results.

  • HOUSE OF LE LUXE IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

  • CUSTOMER(S) ASSUMES ALL RESPONSIBILITY ONCE A CONFIRMATION NUMBER IS ISSUED.

  • PLEASE DOUBLE CHECK YOUR INFORMATION IS CORRECT FOR SHIPPING PURPOSES.

  • SHIPPING ADDRESSES CANNOT BE UPDATED ONCE TRACKING HAS BEEN ASSIGNED.

  • CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE SENT BACK.

  • APPROVED RETURNS WILL RECEIVE A STORE CREDIT.

WHAT IF MY ORDER IS RETURNED?

If your order is returned, we will contact you to reconfirm the address to get it back out to you.

We will be glad to resend an order to customers as long as the customer pays the re-shipping fee of $10.95.  You will receive a PayPal invoice for the re-shipping fee. Once it is paid, we will re-ship the item(s).

ORDERS SENT BACK AS “UNCLAIMED", "UNABLE TO FORWARD" OR AS "RETURN TO SENDER" ARE SUBJECT TO A $15.00 RE-SHIPPING FEE.

WHAT'S YOUR PRE-ORDER POLICY?

Items purchased on PRE-ORDER are subject to delivery between 1-2 weeks of the estimated shipping date that is provided in the item’s description at time of purchase.

 

Placing a "Pre-Order" along with other items in one transaction will result in a delivery delay of the entire order.  Email us at info@houseofleluxe.com if you would like to split your order. 

Please Note: estimated shipment dates included in the description of the "pre-order" item(s) are approximate and subject to change.

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